Real time billing and charging has become a necessity for modern-day telecom operations. Every customer wants a single invoice that shows all his service usage, and that can only be done by implementing convergent charging via a centralized Online Charging System (OSC). But that is not enough. You need to ensure that the OCS is 3GPP compliant and performs flawless charging of services, irrespective of the number and types of services you are delivering.
The Need for Convergence
Convergence is when different things meet at a single point. And an OCS specifically does the task of converging every telecom service to a single point. There are two types of telecom services: session based and event based. An OCS has the capability to charge and monetize both types of services. This eliminates the need for different systems in a single telecom operation, thus reducing the complexity. Convergence is an essential requirement and every telco should strive to have a convergent charging system.How Convergence Helps Build Subscriber Trust and Interest?
When a subscriber sees a fully-itemized bill that reflects all service charges, things become very clear for him. There is no discrepancy and no confusion. As prepaid, postpaid, broadband, IPTV and IoT services are on the same bill, things become more transparent between telcos and their subscribers. It also helps in:- Better customer care as support agents and customers are on the same page
- Easier to monetize services and package them in attractive bundles
- Convenient to implement self-care portal and allow customers to build their own plans by choosing services of their choice
- Telcos can offer cross-product discounts
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